Premium Support

24/7 Priority Technical Support
Tailored Support Packages for Optimal Reliability

24/7 is a premium support package offering around- the-clock on-site support. This product is designed to uniquely optimize your network’s efficiency. 24/7 Premium Support clients are guaranteed an average response time of one to four hours and are assigned a team of Senior Engineers and Project Managers familiar with your environment. MIS also provides an exclusive 800# for immediate access to your project team and service status. Variable features in the 24/7 Premium Support Package include:

• One to four-hour response time during business hours
• Two to four -hour response time during non-business hours
• A 24 hour hot-line for around-the-clock technical support
• Real time reporting via a secure web-site
• Access to a vast inventory of critical spare parts